Cisco unveils AI agents for Webex meetings

September 30, 2025 Yanac

Cisco unveiled several AI agents meant to simplify collaboration in its Webex suite at its WebexOne event on Tuesday.

The aim is to automate some of the tasks involved in work meetings via the Cisco AI assistant. “We’re squarely in the next era of AI, moving from this notion of chatbots that intelligently answer our questions to agents that are going to conduct tasks and jobs almost fully autonomously on our behalf,” said Jeetu Patel, Cisco’s president and chief product officer, in a pre-briefing to journalists.

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First up is a meeting scheduler agent, which Cisco said can determine who should be invited to a meeting, check availability, then schedule the meeting. This launches in the final quarter of 2025.

The following agents will be generally available in the first quarter of 2026:

A task agent creates action items gleaned from Webex meeting summaries, such as generating a Jira ticket or scheduling a meeting, and then performs these actions on a user’s behalf.

A note taker agent can transcribe, summarize, and caption action items from in-person conversations when activated on a smartphone or laptop during a face-to-face meeting. The agent will also be available in the new RoomOS 26 operating system for Cisco meeting room hardware.

A polling agent follows a conversation during a Webex video meeting and will suggest a poll when it deems it appropriate. The agent will also generate the questions and create the poll in Cisco’s Slido app.

A voice AI receptionist agent for Webex Calling can automate routine queries and take actions on requests from the caller.

The Webex AI task agent can create and carry through on action items gleaned from Webex meeting summaries.
Cisco

Cisco also announced integrations between its AI assistant and third-party tools.

A “bi-directional” integration with the Microsoft 365 Copilot AI assistant uses a Microsoft Graph Connector for Copilot to connect with Webex. This makes it possible to access details from a Webex meeting or recording by invoking the Webex AI agent via M365 Copilot in apps such as PowerPoint, for example. From the Webex app, it will be possible to access information from Microsoft tools such as Outlook or OneDrive by connecting to Microsoft’s AI assistant.

“This is an amazing example of AI working with another AI on behalf of a human-set goal,” said Anurag Dhingra, senior vice president and general manager, Cisco Collaboration.

Other integrations include Amazon Q index, Jira, and Salesforce. General availability for Amazon Q and M365 Copilot integration with the AI assistant is set for Q4 2025, with Jira and Salesforce integration coming in Q1 2026.

New AI tools will also be released as part of RoomOS 26 for Cisco Devices, due to launch in Q4 2025. One is a director agent that automatically chooses which camera angles to display during a video meeting.

In addition, the Workspace Advisor tool, designed in partnership with Nvidia, creates a 3D digital twin of a meeting room to optimize how hardware such as microphones and cameras are placed throughout the environment. This includes an audio exclusion zone features that lets IT teams identify and block noise areas of a room to enable clear conversations during conference calls.