iPhone SOS: Verizon Apologizes for Outage, Promises Customer Credits

Verizon today experienced a major outage, which it is still working to fully resolve. In response, the carrier has promised that all affected customers will be credited an unspecified amount, with more details to be shared soon.

“Today, we let many of our customers down and for that, we are truly sorry,” said Verizon.

“We are working non-stop and making progress,” the carrier assured. “Our teams will continue to work through the night until service is restored for all impacted customers.”

iPhone users with Verizon service are or were generally unable to make phone calls, send text messages, or use data over 5G or LTE due to the outage.

iPhone users typically see “SOS” in the status bar when a carrier experiences an outage.

Apple explains what “SOS” means in a support document:If you see SOS or “SOS only” in the status bar, your device isn’t connected to your cellular network, but you can still make emergency calls through other carrier networks. This feature is available in Australia, Canada, and the United States.Stay tuned for further updates.

Today, we let many of our customers down and for that, we are truly sorry. They expect more from us.We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers.We will make this right -…— Verizon News (@VerizonNews) January 15, 2026 Tag: VerizonThis article, “iPhone SOS: Verizon Apologizes for Outage, Promises Customer Credits” first appeared on MacRumors.comDiscuss this article in our forumsMacRumors: Mac News and Rumors – Front PageRead More